Refund policy

Return and Refund Policy

Returns
To request a return, contact us at [customer service email] within [number of days] days of receiving your order. Please include your order number and the reason for your return. We’ll send you return instructions if your item is eligible. Please do not send an item back before contacting us.

Returned items must be [your required condition, such as unused and in their original packaging]. [List any items that cannot be returned, if applicable.] Your rights under applicable law are not affected by this policy.

Damaged, defective, or incorrect items
If your order arrives damaged, defective, or incorrect, contact us at [customer service email] as soon as possible. Include your order number and photos of the item and packaging so we can review the issue and help resolve it.

Return shipping
[State who pays for return shipping and whether you provide a return label.] We’ll provide the return address when we approve your return request.

Refunds
Once we receive and inspect your return, we’ll let you know whether your refund is approved. Approved refunds will be issued to the original payment method within [your processing timeframe]. Your bank or payment provider may take additional time to post the refund. [State whether original shipping charges are refunded.]

Exchanges
[State whether you offer exchanges and how customers can request one.]